The most useful thing in this chapter is the concept of understanding the emotions. This is very basic concept of the communication that we need to understand. People without any emotional factors seem to be the most withdrawn and indifferent personality. Anger management is another important concept in this chapter. It has been clearly manifested that the anger is not always instinctive. It depends on the external factors like our own perception and behaviors to manage those outraged emotions. This is controlled by the interaction we have on the regular basis.